FAQ's

Frequently Asked Questions (FAQs)

1. What type of hair do you sell?

We sell 100% premium raw human hair. Our hair is unprocessed, long-lasting, and designed to maintain its natural softness, fullness, and quality with proper care.

2. Why is your hair more expensive?

Because it’s not mass-market hair.
SarHap Hairline is built on quality over quantity—thicker bundles, better longevity, and fewer complaints. You’re paying for results, not just hair.

3. How long does the hair last?

With proper maintenance, our raw hair can last 1–3 years or more. Longevity depends on how well you care for it.

4. Does the hair shed or tangle?

Minimal shedding is normal.
Tangling usually comes from lack of maintenance, not the hair quality. Our raw hair requires proper care to maintain its best condition.

5. How do I maintain my hair?

  • Apply silicone or hair serum regularly
  • Brush gently from ends to roots
  • Braid or wrap hair at night
  • Avoid product buildup
    Good hair needs good maintenance.

6. Can I dye or bleach the hair?

Yes. Our raw hair can be dyed or bleached.
However, we recommend using a professional stylist to maintain quality.

7. What lace types do you offer?

We offer:

  • HD Lace (ultra-thin, melts perfectly)
  • Swiss Lace (stronger, more durable)

8. What’s the difference between frontal and closure?

  • Frontal (13x4 / 13x6): More styling freedom, full hairline
  • Closure (4x4 / 5x5): Easier install, low maintenance

9. Do you offer glueless wigs?

Yes. Many of our wigs can be worn glueless, depending on fit and preference.

10. How long does delivery take?

Delivery typically takes:

  • South Africa: 1–3 working days
  • International: 3–7 working days

11. Do you offer refunds or exchanges?

Due to hygiene reasons, we do not offer refunds on used hair.
Exchanges are only accepted if the product is unused and in original condition.

12. Can I visit your store?

Yes, you can visit our store for consultations, purchases, and installations.
Contact us for location and booking details.

13. Why does my raw hair feel different from synthetic or processed hair?

Raw hair is more natural and requires maintenance.
It is not coated with chemicals, which is why it lasts longer and looks more realistic.

14. Is this hair for everyone?

No.
Our hair is for clients who understand quality, maintenance, and long-term value. If you’re looking for low-effort hair with no care, this may not be for you.